Wireless headphones for call center – what to pay attention to when choosing?
Wireless call center headphones are a convenient and highly functional equipment, allowing phone consultants to work more efficiently. Professional devices from reputable brands use many improvements, thanks to which the work of a telemarketer is more comfortable and productive. What should I pay attention to when choosing headphones for telemarketing?
Sound quality of professional wireless headphones for call center
The key parameter to be taken into account when choosing Axtel’s wireless call center headphones is the quality of sound – it determines the effectiveness and quality of the conversation, as well as the brand image in the eyes of the customer. No compromises should be made in this regard – only high-end models can deliver perfectly clear HD sound for clear conversation. A clear, clear and natural sounding voice is the basis for a successful telephone conversation with the customer, so this aspect is very important.
Professional headphones for a telephone with a microphone use many modern technologies to ensure the highest sound quality. These include digital signal enhancement for a more natural sounding voice and a noise-canceling microphone that reduces background noise. This ensures that your voice is not drowned out during a call and that your interlocutors can understand each other perfectly. This makes this type of models perfect for open work spaces, very often present in call centers.
Functionality of call center headphones
Another very important aspect is the functionality of wireless headphones for call center. Professional models should facilitate the work of a telephone consultant, providing him/her with access to many useful functions. Wireless models are the most practical equipment for telemarketing, as they provide the possibility to work away from a landline phone or computer. Thanks to this, the consultant can move around the whole office, still making voice calls – it allows to perform several duties at the same time, which positively affects the work efficiency and results of the whole company.
Call center dedicated landline headphones are also often equipped with options such as call control via buttons located directly on the device – they allow you to easily answer or end a call, adjust the volume and mute the microphone. Some models also have the ability to answer calls by placing a device.
Wireless call center headphones use Bluetooth technology, which allows for efficient communication with a computer, landline phones or smartphones. The devices have durable batteries so you can talk without having to plug in all day long. This gives you plenty of freedom to make voice calls and allows your employees to move around the office.
Modern communication devices are also compatible with all important platforms. Headphones for Skype for Business allow you to freely use the advanced features of this solution.
When choosing headphones for telemarketing, you should also pay attention to their ergonomics. They are a working tool, most often used during the whole day in the call center, so they must provide high comfort to users even after many hours of wearing. For this reason, these models are designed to fit well to the ears and do not require improvement – this affects both comfort and sound quality, as well as the possibility of proper isolation from the environment. The individual models also have adjustable microphones, allowing you to adjust the device to your preferences. They are also made of lightweight materials, so that they do not burden the neck section of the spine and do not cause discomfort to users.
An important aspect is also hearing protection – modern, professional wireless headphones for call centers are equipped with a special technology that protects against sudden jumps in sound intensity.